Global People Technology Operations Manager

Job Description

Glean is seeking a Global People Technology Operations Manager to establish and lead its People Technology Operations and Shared Services function. The ideal candidate should possess at least 10 years of experience in HR/People operations, technology, and shared services, with a proven track record of building operational teams and processes from scratch. This role reports to the People function and aims to facilitate Glean’s growth through technology, efficient processes, and a superior employee experience.

Responsibilities:

• Setting up and operationalizing the People Technology Operations and Shared Services function, defining structures, OKRs, processes, tools, and reporting frameworks.
• Leading the identification, implementation, and governance of HR technology, ensuring seamless integration into Glean’s business systems.
• Owning the delivery of core administration and transactional HR activities, ensuring accuracy, compliance, and best practice.
• Collaborating with stakeholders to optimize people processes, automate workflows, and enhance operational efficiency.
• Utilizing data analytics and technology to drive actionable insights on people metrics and continuous improvement in service delivery.
• Leading, mentoring, and developing a high-performing shared services team supporting the company’s global operations.
• Ensuring strong controls and compliance with statutory, legislative, and audit requirements related to people operations.
• Supporting onboarding, internal mobility, and offboarding activities with a focus on employee experience and process consistency.
• Developing and maintaining documentation for all operational processes, create playbooks, and ensure team knowledge is current and scalable.
• Acting as the SME for People Operations systems, processes, and change management in the company.

Requirements:

• 10+ years of experience in People Operations, People Technology, Shared Services, or a related HR domain, ideally in high-growth, global organizations.
• Demonstrated success setting up and scaling People Technology Operations or Shared Services centers, preferably in a startup or multinational environment.
• Deep expertise in HR technology systems and process automation.
• Strong understanding of Indian HR and payroll compliance; global experience is a plus.
• Analytical, data-driven, and process-oriented mindset with a bias toward continuous improvement.
• Excellent stakeholder management, project management, and cross-functional collaboration skills.
• Proven leader and people manager; able to build, motivate, and develop diverse teams.
• Exceptional communication skills, with the ability to influence at all levels and drive change across the organization.
• Experience working with and optimizing shared services models for scaling businesses.
• Entrepreneurial mindset; adaptable to ambiguity, with a focus on impact and delivery.

Glean offers:

• Opportunity to set up and scale People Technology Operations.
• A chance to work in a high-growth, global organization.
• A diverse and inclusive work environment.