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Support Analyst

Support Analyst role at Bottomline in Geneva, Switzerland.
Bottomline
On-Site
Switzerland
Undisclosed salary
Job Description
Bottomline is seeking a Support Analyst to join their Financial Messaging Service Desk in Switzerland. The Support Analyst will play a crucial role in ensuring customer satisfaction by troubleshooting technical issues and providing timely feedback on Bottomline's software solutions and platforms. This role involves analyzing and reproducing issues, defining solutions, delivering technical directives, and managing cases using ITIL procedures.
  • Analyse, understand, and reproduce situations existing within our products
  • Define and request configuration and code solutions
  • Deliver high quality technical directives
  • Follow-up, resolve or escalate of cases using ITIL procedures
  • Track, describe and update the cases in our ITSM management system
  • Communicate clearly with the different internal, third party and client teams
  • Manage multiple cases in parallel
  • Be part of the 24/7 OnCall rota
Requirements:
  • University Degree in IT or equivalent
  • 2-4 years’ experience in a similar role
  • Experience with Linux and Windows operating systems
  • Experience with SalesForce or similar ITSM tool
  • Solid understanding of ITIL processes
  • Proficiency in SQL queries
  • Fluency in English
Bottomline offers:
  • Opportunity to work in a dynamic company
  • Be part of a motivated team
  • Work in Fintech environment
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Bottomline

Bottomline is a global leader in business payments and cash management solutions. With over 35 years of experience, the company facilitates the movement of trillions of dollars in payments annually. Bottomline specializes in providing comprehensive solutions that transform how businesses pay and get paid. The company is dedicated to promoting growth and innovation while delivering impactful results for its customers through its suite of services and technologies.

All Jobs at Bottomline (50)