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Product Experience Executive

Product Experience Executive at GWI, Athens. Support users, improve products.
GWI
Remote
Hybrid
On-Site
Greece
Undisclosed salary
Job Description
GWI is seeking a Product Experience Executive to join their product team in Athens. This role is crucial in empowering users to maximize the value of GWI's tech and data products through expert support and proactive initiatives.Responsibilities:
  • Providing expert support through live chat and user administration.
  • Contributing to scalable onboarding processes.
  • Enhancing self-service capabilities using AI and comprehensive Help Center documentation.
  • Collaborating with Product, Research, and Technology teams to provide user insights for product improvement.
Requirements:
  • Proven experience supporting users of SaaS applications or data products.
  • Experience with support ticketing platforms (Zendesk, Intercom, Drift).
  • Strong analytical and problem-solving skills.
  • Excellent communication skills.
Benefits:
  • 25 days annual leave and end-of-year office closures.
  • Flexitime, early Friday finishes, and work-from-anywhere options.
  • 'Work from home' budget.
  • Carer days and enhanced parental leave.
  • Private insurance for the employee and their family.
  • Accredited learning programs and career development opportunities.
  • Mobile phone contract and restaurant ticket options (location-specific).
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GWI

GWI is a global consumer research company providing on-demand, accessible data. Their platform caters to companies seeking insights into consumer values, purchase journeys, media usage, and social media habits. GWI's data represents the views of nearly 3 billion people across numerous countries. They serve agencies, brands, and media companies. GWI is committed to internal DE&I initiatives, striving to create a workplace, that promotes respect, community, and diversity.

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