Home Program Manager

Job Description

Outset Medical is seeking a Home Program Manager to support the growth and success of its home dialysis programs. This role serves as the primary point of contact for new and existing home clinic programs, engaging with clinical users, hospital-based users, home patients, caregivers, and Outset personnel.Responsibilities:

• Lead operational oversight of home clinic programs.
• Build and maintain strong relationships with home clinic programs.
• Conduct Quarterly Business Reviews (QBRs) and performance assessments with customers.
• Track patient treatment progress and mitigate risks.
• Engage with potential home dialysis patient leads.
• Manage escalated customer concerns.
• Support coordination of logistics between clinics and home settings.
• Support new customer implementations.
• Act as the primary liaison between internal teams and external partners.
• Advocate for patients by addressing concerns and escalations.
• Promote the benefits of Outset’s products and services.
• Partner with clinical and technical experts to refine best practices guidelines.

Requirements:

• Bachelor’s degree in healthcare management, business administration, related field or military equivalent.
• Minimum of 2 years of experience in customer success, account management or related role in a healthcare setting, ideally within the dialysis or medical device industries.
• Customer-centric self-starter with the ability to anticipate needs and proactively solve problems.
• Exceptional written and verbal communication skills, with strong executive presentation abilities.
• Strong organizational skills and meticulous attention to detail.
• Excellent interpersonal and communication abilities.
• Proven ability to multitask and manage multiple projects simultaneously.
• Committed to continuous learning and ongoing improvement.
• Self-motivated with strong work ethic, able to work independently and within a team.
• Ability to travel 10-15%

Outset Medical offers:

• Opportunity to work in a trailblazing medical device company revolutionizing dialysis.