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Delivery Support Specialist at FLYR

Delivery Support Specialist role at FLYR, Kraków, Poland.
Hybrid
On-Site
Poland
Undisclosed salary

FLYR is seeking a Delivery Support Specialist to contribute to a large-scale airline transformation. The role involves direct interaction with FLYR's airline clients, investigating root causes, and maintaining clear communication with end-users and stakeholders.

The Delivery Support Specialist will play a crucial role in ensuring the successful delivery of FLYR's solutions to its clients. This includes onsite support, training, and managing defect resolution.

Responsibilities

  • Work closely with development teams to ensure alignment between client and technical solutions
  • Verifying solutions to ensure a smooth transition from QA to UAT testing
  • Customer onsite support during UAT phase, providing regular training and upskill sessions to educate UAT testers on the system capabilities
  • Support testing activities, including test case development, execution, and defect management
  • Manage the defect triage process to make sure nothing slips through the cracks
  • Problem tracking and escalations to dev teams
  • Highlighting priority of required system fixes depending on customer impact
  • Ready to travel 25% of the time to clients

Requirements

  • Bachelor’s degree in Business Administration, Information Technology, or related field.
  • Proven experience as a Support Specialist or manual QA, preferably in the airline or travel industry.
  • Strong analytical skills with the ability to translate client issues into bug descriptions
  • Good communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
  • Solid understanding of software development lifecycle methodologies (e.g., Agile, Waterfall).
  • Experience with airline industry systems such as Global Distribution Systems (GDS). Passenger Service Systems (PSS), Departure Control Systems (DCS), or Revenue Management Systems (RMS) is necessary

FLYR offers:

  • Regular employment contract
  • Equity in Series D startup with high growth potential
  • Flexible working hours
  • Complimentary Breakfast/Lunch (in-office)
  • Sports card
  • Medical care
  • Life Insurance
  • Top-quality tech equipment
  • Annual educational fund
  • English classes
Apply

FLYR

FLYR Labs is a technology company focused on revolutionizing the travel industry. They empower travel companies to innovate by providing real-time decision-making capabilities and enhancing traveler experiences. Through forecasting, automation, and analytics, FLYR helps businesses improve revenue performance and modernize e-commerce experiences. They work closely with clients in the airline sector, crafting digital experiences used by millions of travelers. FLYR is committed to creating an inclusive environment, fostering psychological safety and human connection.