Client Operations Manager

Ketryx is seeking a Client Operations Manager to lead high-performing teams and ensure exceptional customer outcomes. The Client Operations Manager will guide teams through the client lifecycle, solve technical problems, and optimize workflows. The ideal candidate will be a self-starter who can contribute new ideas and strategies in a fast-growing startup. This position is based in Ketryx's Vienna office and offers the opportunity to impact patient lives.

Responsibilities include:

• Leading teams to deliver outcomes across client engagements.
• Managing the client lifecycle from onboarding to partnership.
• Guiding teams through product configuration and problem-solving.
• Acting as a strategic advisor to stakeholders.
• Providing feedback to influence product roadmap.
• Mentoring junior team members.

Requirements include:

• Experience in regulated, safety-critical environments.
• Technical fluency and systems awareness.
• Client leadership and strategic thinking.
• Operational rigor and continuous improvement.
• Exceptional communication and presence.
• EU citizenship, RWR+ card or permanent residence with unrestricted work rights in Austria.

Ketryx offers:

• Competitive compensation
• Generous stock options possible
• Hybrid work model
• Generous PTO