Customer Care Advisor

Job Description

Tamara, a leading fintech platform, is seeking a Customer Care Associate to join their Customer Experience team. This remote role, based in Egypt, involves providing answers to customer queries through website and live chat related to Tamara’s services. The Customer Care Associate will deliver exceptional customer service through accurate information and tailored solutions.

Responsibilities:

• Answer inbound Emails and respond to live chats efficiently.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues.
• Give detailed explanations of services.
• Meet support metrics while providing excellent customer service.
• Follow communication “scripts” when handling different topics.

Requirements:

• Minimum 1 year of customer experience in the local market.
• Previous customer service experience is a plus.
• Native Arabic speaker.
• Holds a university degree.
• Fluency in English Language, B1 profile.
• Ability to use computers and internet applications.
• Great verbal & written communication skills.
• Ability to handle customers’ issues and solve problems quickly.
• Flexibility with rotational working hours/days.

What Tamara offers:

• A remote role.
• Opportunity to work with a leading fintech platform.