Technical Account Manager

Job Description

Pico, a global company headquartered in New York, is seeking an Assistant Vice President, Technical Account Management, to support customers using their InRush market data and Trading Applications software. The AVP will ensure efficient project rollouts, address technical inquiries, and work on automating processes to enhance productivity.

Responsibilities:

• Support customers leveraging InRush market data and Trading Applications software.
• Conduct weekly meetings with customers to understand project rollouts and address technical issues.
• Troubleshoot customer-reported issues and offer resolutions or escalate them to the development team.
• Communicate customer requirements to the software development team for new feature design and development.
• Utilize Pico’s AWS cloud environment to test software releases and troubleshoot customer issues.
• Coordinate project deliveries with sales, engineering, and customers to meet deadlines.
• Create and implement tools to automate daily tasks, enhancing team efficiency and productivity.
• Identify and automate inefficient processes within the team and organization.
• Educate colleagues on the use of new tools to maximize productivity.

Requirements:

• Bachelor's Degree in Computer Science or Information Technology.
• Technical understanding of software architecture, implementation design, and API usage.
• Experience with cloud environments, preferably AWS.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and coordination abilities.
• Proven ability to automate processes and increase efficiency.