Valon is seeking a Business Operations Manager to streamline the day-to-day management and strategic planning of its Lending business. This role involves working closely with cross-functional teams to drive efficiency, portfolio retention, and profitability, all while fulfilling Valon’s mission of empowering homeowners. The ideal candidate will have a background in complex business operations and an understanding of capital markets.
Responsibilities:
Drive efficiencies in Valon Lending’s mortgage operations and capital markets
Contribute to company strategy by proposing, analyzing, and tracking relevant business KPIs
Work with the Lending sales, capital markets, and operations team to ensure lending operations run smoothly and efficiently
Own vendor, investor, regulator, etc. relationships as a component of advancing business objectives
Collaborate with engineering/product teams to provide product feedback, operationalize new products and features, and ensure quality control
Translate high-level strategy into day-to-day operations
Cultivate a deep understanding of the inner workings of a highly complex industry
Ideal Background:
5+ years of total work experience, with 4+ in either operations, capital markets, business operations, or strategic finance at a high growth startup, private equity, investment banking, or management consulting firm
Ability to communicate complicated ideas in a clear and concise way
Experience building and optimizing complex business processes is preferred
Strong qualitative, reading comprehension and writing skills
Excellent attention to detail
Experience using data to solve business problems and SQL skills preferred, but not required
Proficient in Excel/Google Sheets
Experience with building and managing digital marketing funnels a plus
Experience in a highly regulated industry a plus
What Valon Offers:
Competitive salary with a meaningful stake in the company via equity, and 401k plan
Comprehensive medical, dental, & vision benefits
Pre-tax deductions for public transportation, rideshare services, and parking expenses
Learning & development opportunities including regular review cycles that feature 360 degree feedback
Quarterly budgets for team and company outings
Flexible paid time off, sick days, and 11 company holidays
12 weeks off for both birthing and non-birthing parents - fully paid
Valon is a technology-driven company focused on transforming the homeownership experience. By leveraging technology, Valon aims to provide homeowners with ease, security, and financial expertise throughout their journey. The company operates in the mortgage servicing industry, managing loan onboarding and off-boarding while ensuring compliance and stakeholder satisfaction. Valon collaborates with diverse stakeholders, including lenders and third-party service providers, to streamline processes and enhance the overall homeownership experience through client support and innovative solutions.