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Job Description
Ocado Technology is seeking an Operational Systems Support Specialist to join their team at the Erith Customer Fulfilment Centre (CFC). This role offers a unique perspective, working across Engineering Operations, Technical Support Services, and Business Operations.
The Role Involves:
- Ensuring business systems are operational and provide efficient service.
- Managing incidents and tasks across multiple disciplines.
- Identifying and raising faults in appropriate systems.
- Managing ticketing progress for Technical Support Services.
- Investigating failed tasks and analyzing the performance of key assets.
The Ideal Candidate Should Have:
- A background in a technical support capacity with a focus on hardware support and incident management.
- A good understanding of computing configurations, ITIL, and infrastructure.
- Experience in managing and resolving technical incidents in hardware, software, and networking.
- The ability to liaise with stakeholders at all levels.
- Good analytical and problem-solving skills.
Ocado offers:
- 25 days annual leave (rising to 27 after 5 years), plus the option to buy more.
- Private Medical Insurance from your first month.
- Pension with employer matching up to 7%.
- 15% off at Ocado.com with free delivery (starting in your first month).
