Box Office Manager [HERO] (On-site)

Job Description

HERO NYC, an experiential brand, is seeking a Box Office Manager to oversee ticket distribution, customer service, and SEO management. The Box Office Manager will manage daily ticket operations and ensure a positive customer experience. The ideal candidate will have strong organizational skills and experience with ticketing platforms.

Responsibilities:

• Manage online and in-person ticket sales, including order processing, pricing, and inventory.
• Deliver excellent guest service and resolve ticket-related issues.
• Oversee and implement SEO strategies to optimize event listings and increase ticket sales.
• Oversee daily sales transactions and generate sales reports.
• Maintain and troubleshoot ticketing software.
• Support ticketing logistics and manage guest lists during events.
• Partner with Marketing to implement promotions and analyze ticket sales data.

Requirements:

• Strong organizational skills.
• Passion for guest service.
• Experience working with ticketing platforms.

HERO NYC offers:

• Full Medical, Dental, and Vision coverage
• 401k with a 4% company contribution max match
• Fully covered yearly Citibike membership
• Talkspace membership
• Competitive PTO package
• End of Year Recharge paid time off
• Sabbatical Program option after three years of employment
• Parental Leave for all new parents