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Job Description
Coursera is seeking an Associate Strategic Account Manager to support its partnerships with educational institutions and industry leaders. This role involves building strong relationships with partners, assisting them from their initial starting period to launching their educational content on Coursera, and supporting them in managing their entire content portfolio. The Associate Strategic Account Manager will coordinate with internal teams, provide training to partners, troubleshoot issues, and identify opportunities for growth.
Role involves:
- Serving as the primary contact for assigned partners.
- Overseeing the onboarding process and content updates.
- Monitoring and analyzing partner content performance metrics.
- Identifying opportunities for content enhancement.
- Driving revenue growth through effective partner relationships.
- Collaborating with cross-functional teams to address partner requests.
Requirements:
- 3+ years of experience in account management, partner success, or a related role.
- Strong project management skills.
- Excellent communication, relationship management, and problem-solving skills.
- Proficiency in using CRM systems (e.g., Salesforce) and data management tools.
- Familiarity with education technology, online learning trends, or digital content management (Preferred).
- Experience working cross-functionally with product, marketing, or analytics teams (Preferred).
Coursera offers:
- A mission to provide universal access to world-class learning.
- A commitment to building a globally diverse team.
- Flexibility and workspace choices for employees.
- Opportunity to work remotely.
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