Patient Services Representative - Call Center - Lawrence, MA

Job Description

The Patient Services Representative role at a dermatology practice in Lawrence, MA, involves providing exceptional support to patients and providers. The company prides itself on a welcoming and compassionate environment.Responsibilities include:

• Responding to incoming calls, scheduling appointments, and addressing inquiries.
• Triaging, routing, and escalating concerns while maintaining customer service standards.
• Understanding provider preferences to optimize appointment scheduling.
• Collaborating on process improvements and contributing to new practice rollouts.
• Participating in training and professional development.
• Maintaining attendance and demonstrating flexibility.
• Performing other assigned responsibilities.

Requirements:

• High school diploma or equivalent.
• 0-1 year in customer service, preferably in a call center, healthcare, or retail setting.
• Experience in a medical environment is a plus.
• Proficiency in computer systems and Microsoft Office applications.

This role offers:

• Professional development opportunities.
• A chance to contribute to process improvements.
• A supportive and compassionate work environment.