Patient Services Representative - Call Center - Lawrence, MA

Job Description

The Patient Services Representative role at a dermatology practice in Lawrence, MA, is crucial for providing exceptional support to patients and providers. The practice prides itself on a welcoming and compassionate environment, ensuring a positive patient experience.

Role Involves:
• Responding to incoming calls, scheduling appointments, and addressing inquiries.
• Triaging, routing, and escalating concerns with excellent customer service.
• Understanding provider preferences to optimize appointment scheduling.
• Collaborating on process improvements and contributing to new practice rollouts.
• Participating in training and professional development.
• Maintaining consistent attendance and performing assigned responsibilities.

Requirements:
• High school diploma or equivalent.
• 0-1 year in customer service, preferably in a call center, healthcare, or retail setting.
• Experience in a medical environment is a plus.
• Proficiency in computer systems and Microsoft Office applications.
• Proactive, dependable, and detail-oriented.

Role Offers:
• Opportunity to work in a welcoming and compassionate environment.
• Chance to contribute to process improvements and new practice rollouts.
• Professional development opportunities.