Financial Crime & Customer Operations Specialist (6 month contract)

Job Description

Ramp Network is seeking a Financial Crime & Customer Operations Specialist for a 6-month contract. This hybrid role involves real-time financial crime monitoring and customer support, ensuring user safety and an outstanding experience. The role requires shift work, covering evening/night shifts within a 16–18-hour window, five days per week, including weekends. In-person training in the Warsaw office is required.

The role involves:

• Responding to customer inquiries via email, live chat, and social media.
• Troubleshooting customer issues related to onboarding and transactions.
• Collaborating with cross-functional teams to resolve complex issues.
• Monitoring transactions and performing name screening for suspicious activities.
• Conducting Customer Due Diligence (CDD) checks.
• Identifying patterns in customer inquiries and alerts to improve product features.
• Documenting processes and customer interactions.

Requirements:

• At least 1 year of experience in customer support or compliance/monitoring.
• Strong communication skills in English (B2 level or higher).
• Analytical mindset and attention to detail.
• Passion for financial crime prevention and a customer-first approach.
• Ability to multitask and prioritize.
• Flexibility to work evening/night shifts and attend in-person training.

Ramp Network offers:

• Opportunity to gain valuable experience in the financial crime operations area.
• Exposure to cutting-edge technologies in the financial technology industry.
• A collaborative and inclusive work environment.