Account Director

Job Description

Critical Mass is seeking an Account Director to expertly manage and grow client relationships. The ideal candidate will be viewed by clients as an expert and trusted advisor, using engaging leadership to cultivate senior-level client relationships. This role is responsible for the overall profitability of the business and client satisfaction, leading internal, multidisciplinary teams to deliver successful integrated, digital-first campaigns and programs.Responsibilities:

• Lead integrated, full-funnel campaigns from inception through execution.
• Provide strategic direction for clients and oversee project execution.
• Foster relationships with clients to ensure effective project delivery.
• Lead internal and client teams.
• Manage financials for the client and lead internal financial reporting/forecasting.
• Develop and deliver organic growth within accounts.
• Deliver metrics on the quality of the relationship and the product provided.
• Ensure accurate Statements of Work.
• Foster relationships across multi-disciplinary teams and agency partners.
• Mentor and coach team members.
• Define and implement best practices.
• Contribute to the development of the Client Services department.

Requirements:

• 5-10 years of Account Management experience in agencies with a strong focus on digital/performance-based work.
• Experience leading large-scale productions.
• Exceptional written and verbal communication skills.
• Ability to multitask across multiple concurrent projects.
• Experience managing digital projects in the technology or B2B sectors.
• Entrepreneurial spirit.
• Experience working with complex projects and clients, delivering annual services revenues in excess of $5MM.
• Solid understanding of user-centric digital product design.
• Competency managing complex teams and matrixed client relations.
• Solid experience formulating and driving long-term strategic account plans.
• Ability to react quickly and implement solutions.
• Advanced negotiation, communication, writing, and organization skills.
• Proven leadership skills to motivate distributed teams.
• Patience and good judgment.

What Critical Mass offers:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, and sick days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts