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Job Description
Envoy is seeking an Enterprise Customer Success Manager to act as a trusted advisor to its largest customers. This role involves guiding clients through the customer lifecycle, identifying growth opportunities, and helping them unlock the full potential of Envoy’s Workplace platform. This is a hybrid position requiring 4 days a week in the San Francisco office.
Role involves:
- Owning a book of strategic accounts and building strong relationships.
- Identifying expansion opportunities and actively building pipeline.
- Driving product adoption and optimizing usage through proactive engagement.
- Setting success plans and measurable goals.
- Serving as the Voice of the Customer by managing escalations and surfacing product feedback.
- Collaborating with cross-functional teams.
- Traveling 10–15% of the time to visit key clients.
Requirements:
- 4+ years of experience in a customer success or account management role.
- Proven ability to manage and grow large, complex accounts.
- Strong track record of driving customer adoption and identifying upsell opportunities.
- Excellent project management and change management skills.
- Experience creating and iterating on training or enablement materials.
- Deep understanding of enterprise organizations.
- Demonstrated ability to quickly learn new concepts.
Role offers:
- A high degree of trust in your ideas and execution.
- An opportunity to partner and collaborate with other talented people.
- An inclusive community where you feel welcomed and cared for as a person.
- The ability to make an immediate impact in helping customers create a great workplace experience.
- Support for your personal and professional growth.
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