Talent Pool: Technical Support Engineer – Veeam Backup and Replication (VBR)

Job Description

Veeam, the global market leader in data resilience, is building a talent pool for future Technical Support Engineer positions specializing in Veeam Backup and Replication (VBR). This on-site role, based in San Jose, Costa Rica, involves providing technical assistance to IT professionals, utilizing troubleshooting skills and product knowledge to resolve complex technical issues.

The role involves:

• Performing troubleshooting and analysis, including log file investigation.
• Acting as a technical focal point in relationships with fellow IT Professionals.
• Taking ownership of customer issues from start to resolution.
• Troubleshooting Veeam products and third-party components.
• Documenting all customer interactions accurately in the CRM tool.

Veeam expects candidates to have:

• Fluency in English (reading/writing/speaking).
• Advanced user or administrative level experience with Windows OS and enterprise Linux OS.
• Practical knowledge of TCP/IP and networking configuration/troubleshooting.
• Knowledge of VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, and Database engines (SQL/Oracle) is a plus.
• Ability to quickly learn and explain technical information.
• Excellent time management skills.

Veeam offers:

• Medical, dental, and vision insurance fully funded by Veeam.
• Life insurance and disability coverage.
• Two weeks of paid time off and company-paid holidays.
• Veeam Care Days for volunteering activities.
• Cafeteria subsidy.
• Professional training and education opportunities.