Customer Success Manager, Team Lead

Job Description

Udacity, now an Accenture company, is seeking a Customer Success Manager Team Lead to join their Enterprise Customer Success team. This role is focused on guiding a team of Customer Success Managers in North America to maximize learner engagement and satisfaction among Fortune 1,000 companies. The ideal candidate will be customer-obsessed and have experience leading a team to provide value-based service to executives and managers.Responsibilities:

• Empathize with customer needs.
• Guide and coach the team and customers.
• Maintain high levels of customer engagement and satisfaction.
• Coach customers to become product experts.
• Identify customer challenges and suggest solutions.
• Partner with sales and cross-functional teams.
• Craft and adapt customer onboarding assets.
• Help drive customer references and case studies.

Requirements:

• 2+ years of leadership experience managing an enterprise-level Customer Success team.
• 4+ years of experience in a customer-facing role.
• Software or education experience is a benefit.
• EdTech background strongly preferred.
• Self-motivated and proactive team player.
• Strong interpersonal skills.
• Consistent track record of customer service.
• Fluency in English.

Udacity Offers:

• A mission-driven environment focused on forging futures in tech.
• A commitment to diversity, equity, and inclusion.
• An equal opportunity employer.