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Job Description
Pharmbills is seeking a Healthcare Customer Support Agent to join their team. This role is fully remote and based in Georgia. The agent will be responsible for helping patients and healthcare organizations with payment-related questions and issues, ensuring smooth operations. Pharmbills is a fast-growing international team that values its employees and offers opportunities for growth and impact.
Responsibilities:
- Talking to patients, healthcare providers, and insurance companies to sort out payment-related issues.
- Making sure all sides get the right info and payments go through properly.
- Keeping clear, organized records of all interactions.
- Suggesting ways to improve payment processes and make things run smoother.
- Providing top-level support and helping people resolve problems.
Requirements:
- Strong English skills (B2+ level).
- Experience in customer support, healthcare, or insurance is a plus.
- Great multitasking skills.
- A natural problem-solver.
- Friendly and professional communication.
- Ability to balance independence and collaboration with the team.
Pharmbills offers:
- A stable, long-term cooperation opportunity with room to grow.
- An opportunity to make a difference.
- Professional training & support.
- A supportive team environment.
- A chance to cooperate with leading U.S. healthcare companies.
