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Job Description
Pharmbills is seeking a Customer Support Specialist to join their team in Bogota, Colombia. This is a remote position where the individual will be the primary point of contact for patients and healthcare providers, assisting them with payment issues and inquiries. Pharmbills is a fast-growing international team connecting talented professionals with top U.S. healthcare companies.
Role involves:
- Talking to patients, healthcare providers, and insurance companies to resolve payment-related issues.
- Ensuring all parties receive accurate information and payments are processed correctly.
- Maintaining clear and organized records of all interactions.
- Identifying opportunities to improve the payment process and enhance efficiency.
- Delivering top-tier customer support and problem-solving assistance.
Requirements:
- Strong English skills (B2+ level).
- Experience in customer support, healthcare, or insurance is a plus.
- Great multitasking skills.
- A natural problem-solving aptitude.
- Friendly and professional communication skills.
- Ability to operate independently while collaborating within a team.
Pharmbills offers:
- A stable, long-term cooperation opportunity with room to grow.
- An opportunity to make a real impact.
- Professional training & support to set you up for success.
- A supportive team environment with real collaboration.
- A chance to cooperate with leading U.S. healthcare companies while staying in your home country.
