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Job Description
Pharmbills is seeking a Customer Support Specialist to provide support to patients and healthcare providers. This role involves resolving payment issues, answering questions, and ensuring smooth operations. The ideal candidate will have strong English skills and a passion for problem-solving.
Responsibilities:
- Talking to patients, healthcare providers, and insurance companies to resolve payment-related issues.
- Ensuring all parties receive accurate information and payments are processed correctly.
- Maintaining clear and organized records of all interactions.
- Identifying opportunities to improve the payment process and enhance efficiency.
- Delivering top-tier customer support and problem-solving assistance.
Requirements:
- Strong English skills (B2+ level).
- Experience in customer support, healthcare, or insurance is a plus.
- Excellent multitasking abilities.
- Natural problem-solving skills.
- Friendly and professional communication skills.
- Ability to work independently and collaboratively.
Pharmbills offers:
- A stable, long-term cooperation opportunity with room to grow.
- An opportunity to make a real impact.
- Professional training & support.
- A supportive team environment.
- A chance to cooperate with leading U.S. healthcare companies.
