Clash
of Jobs
Browse All Jobs
Job Description
Lantern is seeking a Vice President of Client Success to lead its Large Client segment. This role involves creating exceptional relationships with large clients (10K+ employees) and directly influencing revenue and success. The VP will manage approximately half of the segment's clients.
About Lantern:
Lantern is a specialty care platform connecting people with top specialists for surgery, cancer care, infusions, and more. It delivers excellent care with cost savings to employers and their workforces, pairing members with dedicated care teams.
Responsibilities Include:
- Team Leadership: Hire, lead, and mentor a team of client success executives.
- Revenue Growth: Develop strategies to drive revenue growth within the large employer portfolio.
- Client Relationship Management: Build strong relationships with large employer clients.
- Client Retention: Focus on renewing and retaining high-value strategic accounts.
- Operational Excellence: Drive operational efficiency within the client success team.
- Strategic Planning: Define clear goals and strategies to achieve revenue targets.
- Reporting and Communication: Regularly report progress to the executive leadership team.
- Cross-Functional Collaboration: Collaborate with various departments to ensure a unified approach.
Requirements:
- Proven track record of driving client success within growth stage companies.
- Strong experience in managing teams that partner with large enterprise clients.
- Leadership experience with a track record of building high-performing teams.
- Exceptional communication and interpersonal skills.
- Strategic thinker with the ability to analyze data and make data-driven decisions.
- Demonstrated ability to work in a fast-paced environment.
- Experience with employer-sponsored benefits.
Lantern offers:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Flexible Time Off
- Paid Parental Leave
