Lead Clinical Robot Associate - Rochester, NY (On-Site)

Job Description

Diligent Robotics is seeking a Lead Clinical Robot Associate to join their team in Rochester, NY. In this on-site role, the Lead Clinical Robot Associate will be responsible for upholding the highest standards for safe clinical use of robots in real-world hospital environments. They will work alongside hospital staff and the engineering team, assisting a cutting-edge fleet of robots. This role involves designing and implementing processes as the organization scales, solving unexpected situations, and ensuring exceptional results for hospital partners.Responsibilities:

• Monitoring and safely assisting mobile service robots in a hospital environment
• Collecting data and troubleshooting in a variety of real-world situations, providing detailed feedback to engineers
• Prioritizing customer experience, ensuring expectations are met or exceeded
• Communicating with hospital staff and the public regarding robot operation
• Prepare and publish monthly schedules
• Onboarding and training new Clinical Robot Associates
• Approve time cards
• Escalating corrective action issues
• Find coverage with callouts

Requirements:

• High school graduate or GED
• Supervisory experience, including scheduling, training, and support
• Customer-service oriented with de-escalation skills
• Excellent written and verbal communication skills
• Organized and able to manage multiple tasks
• Self-sufficient and able to make quick decisions independently
• Able to lift up to 40 pounds
• Able to work varying shift times, including nights and weekends
• Willing to work during significant holidays
• Willing to be vendor credentialed, including immunizations, background check, and drug screen

The ideal candidate would be:

• Extraverted and able to strike up conversations easily
• Responsive and responsible, meeting deadlines and over-communicating
• Results-oriented and happy to observe end users interacting with the robot
• Passionate about healthcare and technology
• Formerly employed in the healthcare space
• Passionate and clear-eyed about robots