Enterprise Customer Success Manager

Job Description

• Developing and managing strategic success plans for enterprise customers.
• Uncovering growth opportunities within the existing customer base.
• Acting as a trusted advisor to customers.
• Tracking and analyzing adoption metrics.
• Owning and driving complex customer escalations.
• Providing regular business reviews to customers and internal leadership.
• Collaborating with internal teams to advocate for customer needs.
• Leading customer enablement efforts through training and best practices sharing.
• Developing scalable success playbooks and mentoring junior team members.

• Bachelor’s degree or equivalent experience.
• 5+ years in a customer-facing role.
• 3+ years managing enterprise-level customers in a Customer Success or Account Management capacity.
• Proven ability to develop and execute customer success strategies.
• Strong experience managing escalations and coordinating cross-functional teams.
• Data-driven mindset with experience using customer success platforms and strategic planning tools.
• Exceptional project management skills.
• Demonstrated ability to influence customer decisions and internal strategy.
• Experience mentoring or coaching team members.
• Excellent communication, presentation, and relationship-building skills.

• Chance to lead enterprise customer strategies.
• Work cross-functionally with top industry talent.
• Be part of a dynamic, rapidly expanding team.
• Gain expertise in cutting-edge technology solutions.
• Drive measurable business impact for both Axon and its customers.