Customer Support Specialist

Job Description

DMarket, recently acquired by Mythical Games, is seeking a Customer Support Specialist to enhance customer satisfaction levels. This role involves providing support through written communication channels and collaborating with various internal departments. The ideal candidate will possess strong communication skills, a customer-oriented approach, and the ability to thrive in a dynamic environment.

Company: DMarket/Mythical Games

Role involves:

• Providing written support to customers via chats, tickets, instant messengers, and social media.
• Communicating with users in English and Ukrainian.
• Collaborating with internal departments such as marketing, antifraud, and development.
• Addressing customer inquiries and routing them to relevant departments.
• Informing customers about the resolution of their tickets.
• Adapting to a dynamic and fast-paced environment.

Requirements:

• 1+ years of Customer Support experience.
• Interest in the gaming industry.
• Literacy, responsibility, attention to detail, and stress resistance.
• Excellent communication skills and a customer-oriented approach.
• Ability to multitask.
• Upper-intermediate level of English.
• Fast typing skills.
• Proficiency as a Steam user.
• Fintech experience is a plus.

Role offers:

• A team of like-minded professionals.
• Work in an international product company.
• Competitive financial reward.
• Health care starting on the first working day.
• 22 paid vacation days, paid sick leaves, and other personal days.
• Referral bonuses.
• Financial support and PTO for special occasions.