Advisory Specialist II

Job Description

Diligent is seeking an Advisory Specialist II to join their team in Sydney. The Advisory Specialist will be responsible for executing and delivering Diligent’s solutions related to Entity Management. The ideal candidate will collaborate with internal teams and clients to ensure successful project completion.

Role involves:

• Delivering Professional Services over the course of the entire customer journey and/or product enablement lifecycle.
• Assisting Customer Success, and other stakeholders in the different stages of the customer lifecycle.
• Leveraging GRC Domain, Industry and Product expertise to provide guidance to customers on best practices regarding solution rollout and project execution.
• Extracting and/or loading data customer data.
• Engaging in the implementation process end-to-end independently including engagement with the Client.
• Engaging with clients to understand their goals and how they manage their entities.
• Leveraging Diligent methodology to configure and implement our product/ solutions and enable customers to use our products.
• Ensuring great customer experience during the implementation journey.
• Ensuring timely and quality delivery of the services/ solutions contracted by customers.
• Collaborating with internal and external stakeholders in responding to urgent alerts and Production incidents.
• Conveying complex information clearly, effectively and concisely, whether written or verbally.

Requirements:

• 3-5 years of experience in an internal or external client-facing or consulting role.
• 3-5 years of advanced SQL skills including complex joins, windows functions, stored procedures, performance tuning and complex queries optimizations.
• Knowledge of database structure language, such as SQL or T-SQL
• Expert level data manipulation in spreadsheets (Excel, Access)
• Embody Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and experiences.
• Demonstrates effective time management and organisation skills and ability to multi-task in a fast-paced environment.
• Shows a willingness to problem-solve and take on new challenges.
• Ability to work as part of a Global team to deliver in aggressive timeframes and respond quickly in a constantly changing environment
• Passionate about GRC (i.e. governance, audit, compliance, internal controls, information security, ESG, Entities and/or risk management, etc)
• Excellent communication skills–including delivery of presentations or workshop
• Ability to effectively engage client personnel in solution discussions to resolve issues regarding GRC requirements and goals

Diligent offers:

• A flexible work environment
• Global days of service
• Comprehensive health benefits
• Meeting free days
• Generous time off policy
• Wellness programs