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Senior Customer Trainer

Senior Customer Trainer at Culture Amp, Melbourne office.
Culture Amp
On-Site
Australia
Undisclosed salary
Job Description
Culture Amp is seeking a Senior Customer Trainer to ensure customers understand and utilize the Culture Amp platform. The Senior Customer Trainer will work closely with new and existing clients to deliver engaging training sessions, facilitating their journey from initial onboarding to advanced product usage. This role involves partnering with internal stakeholders such as Customer Success Managers, Implementation Managers, People Scientists, and Product teams to address customer training needs and ensure ongoing support.

Role Involves:
  • Delivering product and process training through live sessions.
  • Developing training content for live and offline delivery.
  • Customizing training content based on customer needs.
  • Addressing customer questions and challenges during training sessions.
  • Collaborating with internal stakeholders to enhance the customer experience.
  • Managing training operations and reporting on results and trends.

Requirements:
  • Proven track record of successfully delivering training experiences, preferably in a SaaS environment.
  • Strong experience in customer training, customer success, or a related field.
  • Previous experience in collaborating across teams globally.
  • Excellent communication and interpersonal skills.
  • Ability to assess customer needs and adapt training materials.
  • Problem-solving abilities and a proactive approach to identifying and addressing training challenges.
  • Capacity to clearly articulate complex technical concepts to a non-technical audience.

Culture Amp Offers:
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program
  • 5 Social Impact Days a year
  • MacBooks and a work from home office budget
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