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Job Description
Culture Amp is seeking a Senior Customer Trainer to ensure customers understand and utilize the Culture Amp platform. The Senior Customer Trainer will work closely with new and existing clients to deliver engaging training sessions, facilitating their journey from initial onboarding to advanced product usage. This role also partners closely with key internal stakeholders such as Customer Success Managers, Implementation Managers, People Scientists, and Product teams to address customer training needs and ensure ongoing support.
The role involves:
- Delivering product and process training.
- Developing training content.
- Customizing training content.
- Addressing customer questions and challenges.
- Project management & delivery.
- Managing training operations and reporting.
Culture Amp is looking for someone who has:
- A proven track record of successfully delivering training experiences and enhancing customer onboarding experiences, preferably in a SaaS environment.
- Strong experience in customer training, customer success, or a related field.
- Previous experience in collaborating across teams globally.
- Excellent communication and interpersonal skills to engage effectively with clients, as well as with internal teams and key stakeholders.
- Ability to assess customer needs and adapt training materials accordingly, ensuring relevance and effectiveness.
- Problem-solving abilities and a proactive approach to identifying and addressing training challenges.
- The capacity to clearly articulate complex technical concepts to a non-technical audience.
Culture Amp offers:
- Employee Share Options Program
- Programs, coaching, and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support
- Monthly Camper Life Allowance
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses
- Extended year-end breaks
- Excellent parental leave and in work support program
- 5 Social Impact Days a year
- MacBooks and a work from home office budget
