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Job Description
G-P is seeking a Support Specialist to support customers and professionals in India. This role involves handling day-to-day queries related to HR, IT, Finance, and benefits. The Support Specialist will be part of the Support Team and will be responsible for resolving issues within the in-scope verticals.
Role involves:
- Supporting employee life cycle processes
- Preparing global HR documentation
- Organizing and maintaining employee records
- Benefits administration
- Serving as the first point of contact for professionals
- Communicating with G-P partners/vendors
- Coordinating with internal Centers of Excellence and external stakeholders
- Assisting with payroll preparation
- Carrying out audits and checks on data changes
- Participating in the continuous improvement of HR processes
Requirements:
- 2-4 years of Global Shared Services experience
- Experience in handling HR related Shared Services activities
- Experience with HRMS tools like Peoplesoft/Workday/SAP
- Proficient in written and verbal English
- Resourceful with problem-solving aptitude
- Knowledge of HR procedures and policies
- Experience in handling real-time Chatbot
- Customer-oriented with ability to adapt to diverse customer base
- Meticulous attention to detail
- Literacy with MS Office
- Knowledge of labor legislation throughout EMEA/APAC/US region
- Excellent organizational and time-management skills
- Ability to work in a dynamic, rapidly changing environment
- Available to work in Dynamic shifts (With potential Weekend support model)
- Ability to manage and meet expected SLAs and KPIs
G-P offers:
- Opportunity to work in a remote-first environment
- A diverse, equitable, and inclusive culture
