Health Coach, Manila (AU Support)

Job Description

Eucalyptus, an Australian digital healthcare company, is seeking a Health Coach to join their expanding team in Manila. The Health Coach will support Australian patients, working with a team in Australia to provide 1:1 and group coaching, particularly in obesity management. The role involves directing patient queries, working in a multidisciplinary team, and surfacing patient insights to improve patient care.

Responsibilities include:

• Providing 1:1 and group coaching and advice (with a focus on obesity management)
• Directing patient queries and feedback to the relevant internal channel
• Working in a cross functional and multidisciplinary team to triage, respond and escalate communications from patients to relevant teams to minimise patient safety risks
• Surfacing patient insights to the wider business

Requirements:

• Registered Dietitian (registered with NDAP: Nutritionist-Dietitians' Association of the Philippines)
• 1-3 years of dietitian-led coaching services and completion of relevant ongoing CPD requirements.
• Naturally empathetic, reliable, caring, with strong problem-solving skills
• Extremely organised, independent and can work well in a team
• Excellent communication skills
• Confident using technology and excited by fast-paced change and creative problem solving
• Experience with behaviour change techniques aimed at helping patients achieve weight loss goals.
• Obsessive about patient experience and thrive on understanding a patient’s problems and finding the best solution

Eucalyptus offers:

• Leave offerings (sick, maternal/paternal, compassionate, and vacation leave)
• Personal health days leave and budget
• Health insurance with coverage of up to two dependents
• Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay
• Transportation allowance
• Annual professional development budget and additional leave credits
• Mentors and buddies
• Regular performance and pay reviews