Delivery Manager III

Job Description

• Creating and implementing account plans to increase utilization for Managed Services customers.
• Partnering with internal teams and customers to document and achieve customer goals.
• Monitoring quality metrics and implementing resolutions for any issues.
• Educating team members on best practices and assisting in customer training.
• Partnering with Service Delivery, Customer Support, and Product Management to drive customer satisfaction.
• Representing the Voice of the Customer to the product team.
• Managing projects and meetings effectively while meeting deadlines.
• Mentoring team members and other delivery managers.

• Internet savvy and computer literacy with proficiency in Microsoft Office applications.
• Excellent phone and onsite presence with strong written and verbal communication skills.
• Expertise and unique knowledge to contribute to project development.
• Proven ability to identify opportunities within client organizations.
• Strong accountability and integrity.
• Strong knowledge of Managed Services products and platforms.
• Strong interpersonal skills with a positive attitude.
• Ability to identify and solve customer problems.
• Prior account management experience.
• Ability to manage a large workload effectively.
• Bachelor’s degree or 2+ years of healthcare supply chain experience.
• Minimum of 1-year experience with healthcare supply chain.
• Proficiency within the Microsoft Office Suite.
• Strong organizational and project management skills.
• Experience with project management, customer success, training, and/or customer service.
• Experience working in a team-oriented environment.
• Product knowledge of GHX products or relatable supply chain experience.

• Health, vision, and dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement