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Job Description
Merge is seeking a Technical Support Engineer to provide high-quality support to customers and prospects. This role involves troubleshooting technical issues and assisting with integrating Merge into customer products. The Technical Support Engineer will collaborate with engineering and platform teams to debug issues, squash bugs, and prioritize customer requests. The ideal candidate will possess a strong technical background with experience in APIs, along with excellent problem-solving, communication, and customer service skills. This position offers high value and a direct impact on Merge’s product offerings.
What this role involves:
- Providing technical support to customers via online chat, email, and Slack.
- Troubleshooting technical issues and providing solutions in a timely manner.
- Assisting with the integration of Merge into customer products.
- Collaborating with engineering and platform teams to identify and resolve customer issues.
- Creating and maintaining help center guides and documentation.
- Creating the foundation for a successful and rapidly growing support engineering team!
Requirements:
- 3+ years of experience working in technical support, customer-facing engineering roles, or solutions engineering roles.
- Computer science background or other technical/quantitative orientation.
- Strong verbal and written communication skills.
- Strong problem-solving skills.
- Strong work ethic, goal-oriented, and great attention to detail.
- Prior startup experience is a plus.
Merge offers:
- Unlimited PTO + 10 company holidays
- Quality health, vision, and dental insurance
- 401K Plan
- $200 one-time home office stipend
- Free dinner when working past 7pm
