IT Systems Specialist

Job Description

Dialpad is seeking an IT Systems Specialist to manage and maintain the organization's IT infrastructure, including office networks, audiovisual (AV) systems, and collaboration tools. The IT Systems Specialist will ensure the reliability, security, and performance of systems while driving the adoption and optimization of platforms like Dialpad to enhance company-wide productivity.Role involves:

• Managing and maintaining the organization’s IT infrastructure, including SaaS applications and office networks.
• Monitoring system performance and security.
• Administering and supporting end-user platforms such as Google Workspace, Atlassian (JIRA), Okta, Jamf, Microsoft Intune, Zscaler, CrowdStrike, and GitHub.
• Serving as the escalation point for complex IT and AV issues across all platforms.
• Leading IT and AV projects from planning through implementation.
• Managing and maintaining office network infrastructure (i.e., Cisco Meraki).
• Designing, installing, and supporting audiovisual (AV) systems.

Requirements:

• Bachelor’s degree in a related field or an equivalent combination of education and experience.
• 5+ years of hands-on experience in IT systems administration, network management, and AV technology support.
• Strong working knowledge of end-user hardware, operating systems, and productivity platforms across Google Workspace, Microsoft (Intune), and Apple (Jamf) environments.
• Experience administering endpoint security and management tools such as Sophos, CrowdStrike, Zscaler, and Automox.
• Solid understanding of networking protocols (e.g., DNS, DHCP, TCP/IP), IT infrastructure, and security best practices.
• Proficiency with audiovisual systems and tools, including video conferencing platforms.
• Excellent troubleshooting skills and the ability to analyze complex technical problems and develop effective solutions.
• Project management experience, with the ability to prioritize tasks, manage resources, and deliver projects on schedule.
• Excellent verbal and written communication skills.

Role offers:

• Competitive benefits and perks.
• Robust training program.
• Vibrant and inclusive office environment.