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Job Description
Garner Health is seeking a Member Operations Analyst to be the face of Garner for users of a new product. In this role, the candidate will serve as the front line of support for members, acting as a trusted guide in helping them understand and navigate their healthcare benefits. They will engage directly with members through phone, chat, and email to help them access the highest-quality care at the lowest possible cost. This position is fully remote.
What this role involves:
- Delivering exceptional service to members on complex tickets via phone, chat, and email.
- Defining what a great member experience looks like for this new product.
- Answering detailed process questions by team members.
- Identifying, planning, and implementing improvement initiatives.
- Relaying member feedback to product and operations teams.
- Maintaining detail-oriented working knowledge of employer health benefits and insurance.
- Being a subject matter expert in member-facing issues.
Requirements:
- A minimum of 2 years relevant experience in a customer support or operations role.
- A passion for helping people solve their problems.
- A desire to work in a rapidly evolving startup environment.
- A high level of process-orientation, digital organization, and resourcefulness.
- A willingness to “roll up your sleeves”.
- Experience working in a rapidly evolving startup environment.
- A desire to be a part of our mission to improve the U.S. healthcare system.
What this role offers:
- Equity incentive plan.
- Competitive benefits plans, including flexible PTO.
- Medical/Dental/Vision plan options.
- 401(k).
- Teladoc Health.
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