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Job Description
Poppulo is seeking a Strategic Engagement Lead to join their Customer Success team. This role is designed for a senior individual contributor who thrives in dynamic environments and excels at navigating complex customer relationships. The Strategic Engagement Lead will manage a portfolio of high-value clients, owning long-term success and retention while serving as a strategic advisor to senior stakeholders. This role is also expected to influence across the broader organization, collaborating closely with Sales, Product, and Marketing, while mentoring CSMs and leading initiatives that shape the customer experience.
Role Involves:
- Executive Client Management
- Strategic Program Leadership
- Internal Influence & Mentorship
- Cross-Functional Collaboration
- Project Management & Executive Communication
- Process Innovation & Rollout
Requirements:
- 5+ years of experience in Customer Success, Account Management, or equivalent client-facing roles in a SaaS or enterprise software environment
- Demonstrated success managing complex, enterprise-level customers with high ARR and multi-stakeholder engagement
- Proven ability to influence at the C-suite level, both internally and externally
- Strong executive presence, with excellent communication, presentation, and relationship-building skills
- Experience driving cross-functional projects and mentoring other team members
- Ability to operate independently and proactively in a fast-paced, high-growth environment
- Familiarity with customer lifecycle methodologies, EBR frameworks, and success planning tools
Role Offers:
- Opportunity to play a key role in driving the dramatic growth of a highly successful software company
- Dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility
- Opportunity to contribute to company culture
