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Product Support Specialist

Product Support Specialist at Box, supporting users and optimizing Box.
Box
Hybrid
On-Site
United States
USD 44,000 - 55,000
Job Description
Box is seeking a Product Support Specialist to provide best-in-class support for developers, administrators, and end users. This role involves becoming an expert on the Box product suite and supporting customers to optimize their use of Box. The Product Support Specialist will collaborate with internal teams such as Customer Success Managers, Engineers, Implementation Consultants, and Product Managers to optimize service.

What this role involves:
  • Troubleshooting and supporting users on all aspects of Box products.
  • Becoming the voice of the customer to Product Teams.
  • Collaborating with internal teams to optimize service.
  • Developing technically and professionally through training and internal connections.

Requirements:
  • 1+ years experience in Customer/Product Support role, SaaS Experience a plus!
  • Technically savvy with a curiosity for how software works and passion for innovation.
  • Excellent written and verbal communication skills.
  • High attention to detail and ability to troubleshoot.
  • Comfort interacting with a high volume of customers over a variety of channels.
  • Experience working Ticketing systems (JIRA/Zendesk)

What Box offers:
  • Opportunities for technical and professional development.
  • Collaboration with various internal teams.
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Box

Box is a leading provider of intelligent content management solutions. Its platform empowers organizations to collaborate effectively, manage content lifecycles, secure critical assets, and transform business workflows using enterprise AI. Founded in 2005, Box simplifies work for global organizations across various industries. The company's mission is to bring intelligence to content management, enabling customers to transform workflows across their organizations. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

All Jobs at Box (91)