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Commercial Account Manager I

Entry-level Commercial Account Manager role at GoFundMe.
GoFundMe
Remote
United States
USD 80,000 - 120,000
Job Description
GoFundMe is seeking a Commercial Account Manager to support nonprofit clients. This role involves proactive communication, platform guidance, and relationship management. The Commercial Account Manager will assist with onboarding, guide customers through platform features, monitor account activity, and resolve customer issues. They will also build rapport with key contacts, respond to customer questions, and collaborate with internal teams.Role involves:
  • Assisting with onboarding tasks
  • Guiding customers through platform features
  • Monitoring account activity
  • Resolving customer issues
  • Building rapport with key contacts
  • Responding to customer questions
Requirements:
  • 2+ years of experience in customer support or success
  • Ability to multitask
  • Strong communication and interpersonal skills
  • Great organizational skills and attention to detail
  • Solution-oriented mindset
GoFundMe offers:
  • Competitive pay and comprehensive healthcare benefits
  • Financial assistance for hybrid work and family planning
  • Generous parental leave and flexible time-off policies
  • Mental health and wellness resources
  • Learning, development, and recognition programs
Apply Manually

GoFundMe

GoFundMe is a platform focused on enabling people to support causes and individuals. It empowers millions to make a positive impact by facilitating fundraising for various needs, particularly for non-profit organizations. The company provides a SaaS solution to aid non-profits in creating impactful fundraising events and building strong relationships with donors. GoFundMe emphasizes customer engagement and delivers solutions through its dedicated teams and resources.

All Jobs at GoFundMe (43)