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Customer Success Manager (German)

Customer Success Manager (German) at Wrike in Prague.
Wrike Careers Page
Hybrid
On-Site
Czech Republic
Undisclosed salary
Job Description
Wrike is seeking a Customer Success Manager to manage a portfolio of Mid Market customers in EMEA. The Customer Success Manager will build strong customer relationships and act as a Wrike advocate throughout the customer journey. This is an 18-month contract position.

Role involves:
  • Building strong customer relationships.
  • Partnering with customers to establish clear business goals.
  • Creating and managing engagement and communication strategies.
  • Serving as the Wrike subject matter expert.
  • Collaborating with multiple teams.
  • Monitoring the book of business and working towards targets.
  • Maintaining and leveraging the Customer Success Management platform.

Requirements:
  • Full fluency in English & German (verbal & written).
  • 2+ years experience in Customer Success Management or customer facing-role supporting mid market clients.
  • Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
  • Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership.
  • Knowledge and hands-on experience in project management, business process redesign, and change management.
  • Great people skills.
  • Willingness to dive into technical details of a product.

Role offers:
  • 25 days of holidays
  • Cafeteria (Benefit plus) 40,000 CZK annual budget
  • Meal vouchers 4000 CZK monthly
  • Sick leave compensation
  • Private healthcare membership (Canadian Medical)
  • Pension plan
  • Mobile tariffs
  • Life Insurance Plan
  • „Lítačka“ transportation annual coupon reimbursement
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Wrike Careers Page

Wrike is a collaborative work management platform designed for teams and organizations aiming to enhance productivity and streamline workflows. The company's technology brings all work into a centralized location, reducing complexity and enabling individuals to focus on purposeful tasks. Wrike fosters a culture of innovation, customer focus, and commitment, emphasizing ownership and continuous development. Operating in a fast-paced Agile environment, Wrike values quality, efficiency, and speed, supporting teams across different geographic locations.

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