Customer Success Manager (German)

Job Description

Wrike is seeking a Customer Success Manager to manage a portfolio of Mid Market customers in EMEA. The Customer Success Manager will build strong customer relationships and act as an advocate for Wrike throughout the customer journey. This role involves partnering with customers to establish clear business goals, timelines, priorities, and metrics of success. The Customer Success Manager will also serve as a subject matter expert, providing guidance and addressing challenges related to work management.

• Building strong customer relationships
• Partnering with customers to establish business goals
• Creating and managing engagement and communication strategies
• Serving as a Wrike subject matter expert
• Collaborating with multiple teams
• Monitoring business and working towards targets
• Maintaining and leveraging the Customer Success Management platform

To be successful in this role, candidates should have:

• Full fluency in English & German (verbal & written)
• 2+ years experience in Customer Success Management
• Experience working with Marketing, Professional Services, IT, and PMO teams
• Ability to build and maintain strong relationships
• Knowledge and hands-on experience in project management
• Great people skills
• Willingness to dive into technical details

Wrike offers:

• 28 calendar days of paid vacation
• Sick leave compensation
• Life insurance plan
• Health insurance plan
• Fitness plan (800 EUR/year)
• Parental leave
• 2 volunteer days
• Full-remote & On-demand access to Co-working space
• Utility allowance (30 EUR/month, subject to taxation)