Ejecutivo de soporte Customer Experience

Job Description

Spin Pago is seeking an Ejecutivo de Soporte - Customer Experience to provide high-level technical support to clients using their payment solutions. The role involves resolving issues quickly and efficiently to ensure an optimal payment experience.

Responsibilities:

• Resolving client requests via various channels (phone, chat, WhatsApp, social media, email).
• Diagnosing and resolving technical issues efficiently.
• Ensuring compliance with service level agreements (SLAs) for escalated requests.
• Documenting client interactions and problem resolutions accurately.
• Following up on outbound call campaigns to identify opportunities and promote product usage.
• Adhering to quality and information security standards.
• Identifying and reporting areas for improvement in product functionality and processes.

Requirements:

• Completed or incomplete degree.
• 1 year of experience in customer service (preferably with VIP clients).
• Experience in a call center (desirable).
• Experience in banking or finance (desirable).
• Experience with point-of-sale (POS) terminals (desirable).
• Must reside in Nuevo León.

Spin Pago Offers:

• A diverse and inclusive workplace.
• Equal opportunities employer.