Customer Support Specialist - Robotics

Job Description

Diligent Robotics is seeking a Customer Support Specialist to be the primary point of contact for inbound and outbound calls from the Robot Operations Center (ROC). This role focuses on delivering an exceptional customer experience through clear communication, timely support, and real-time updates to clinical staff, nurses, and internal teams. This position is based in their Austin, TX headquarters.Responsibilities:

• Answer all inbound calls to the ROC with professionalism and urgency.
• Make outbound calls to units for task delay notifications and follow-ups.
• Communicate real-time fleet capacity and robot status to clinical staff.
• Assist with Moxi Resource Team outreach and documentation if in-person support is needed.
• Document calls or actions taken directly in ticketing systems.
• Work closely with Incident Commanders and Technical Support Specialists.
• Serve as a calm, reliable voice for Diligent’s clients during live robot operations.

Requirements:

• Strong verbal communication and listening skills.
• Confidence in phone-based customer service roles.
• Familiarity with robotics operations preferred.
• Ability to multitask in high-stakes, high-volume environments.
• Detail-oriented with a strong sense of urgency and empathy.

The role offers:

• Experience working with some of the leading experts in robotics.
• Potential to radically change the future of healthcare.
• Be part of a team environment.
• Accrued Paid Time Off and Frontloaded Sick Time.
• Insurance including medical, dental, and vision.
• 401K.
• Free parking.