Associate Media Director (Operations)

Job Description

Critical Mass is seeking an Associate Media Director (Operations) to enhance media processes and efficiency. The role involves collaborating with practice leads, project management, and client service teams to achieve client goals effectively.This person will be responsible for:

• Leading the development of operational processes and best practices.
• Managing technology-driven processes for efficient resource and time management.
• Ensuring timely delivery of critical initiatives and workflow rollouts.
• Providing expertise across data sources for governance solutions.
• Managing Media Ocean setup and actualization.
• Facilitating best practices for PRISMA setup and campaign architectures.
• Supporting team onboarding and budget tracking.
• Ensuring campaign compliance and leveraging agency negotiations.
• Troubleshooting functionality and data flows.
• Collaborating on pixel implementation and updates.

The ideal candidate should have:

• Minimum 5 years’ experience in Operations.
• 5-7 years of relative media experience.
• Strong attention to detail and passion for driving processes.
• Experience with Media Operations and campaign management platforms.
• Understanding of JavaScript, HTML, and CSS.

Critical Mass offers:

• Global maternity and parental leave.
• Competitive benefits packages.
• Vacation, compassionate leave, wellness days, and flex days.
• Early Dismissal Fridays.
• Internal learning and development programs.
• Enterprise-wide employee discounts.