Customer Success Director

Job Description

CommerceIQ is seeking a Customer Success Director to drive customer satisfaction, adoption, and retention. The ideal candidate will have a deep understanding of the Retail and CPG industries and exceptional project management skills.CommerceIQ's Customer Success Director will be responsible for:

• Ensuring value to customers and growing CIQ's commercial engagement.
• Understanding customers’ core business needs and desired outcomes.
• Building and maintaining relationships with key stakeholders.
• Developing value propositions and negotiating contract terms.
• Coordinating cross-functional teams to deliver customer outcomes.
• Conducting regular and data-driven reviews of customer health.
• Providing insights and guidance to internal teams and customers.

Requirements for this role include:

• 5-15 years in customer success, account management, or a related field.
• Experience with Amazon, a leading consulting firm, or a SaaS provider.
• Knowledge of the CPG and e-commerce sectors.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Commercial acumen with experience in contract negotiation.
• Proven leadership skills.
• Data-driven mindset.
• Willingness to travel.

CommerceIQ offers:

• Comprehensive medical, vision, and dental coverage
• A 401(k)-retirement plan
• Short & long-term disability insurance
• Life insurance
• Paid parental leave
• Monthly reimbursements for gym, phone, and internet
• 10+ paid company holidays in each calendar year, quarterly Global Recharge Fridays, and unlimited PTO