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Virtualization Backup Engineer (Early Shift)

Veeam is hiring Virtualization Backup Engineer in Bangalore, India.
Veeam Software
Remote
India
Undisclosed salary
Job Description
Veeam, the global leader in data resilience, is seeking a Virtualization Backup Engineer to join their team in Bangalore, India. This role is crucial for providing technical assistance to IT professionals using Veeam's Backup and Replication solution. The engineer will be responsible for troubleshooting, analyzing, and resolving technical issues, ensuring customer satisfaction and contributing to the continuous improvement of Veeam's products. This is an early shift position (5 AM - 2 PM IST) with a work-from-home arrangement.

The role involves:
  • Performing troubleshooting and analysis, including log file investigation
  • Acting as a technical focal point in relationships to fellow IT Professionals
  • Taking ownership of customer problems from start to resolution
  • Troubleshooting Veeam and third-party components (Microsoft, VMware)
  • Documenting customer interactions accurately in the CRM tool

Requirements:
  • Fluent English (reading/writing/speaking)
  • Advanced knowledge of Windows OS (2008(r2)/2012(r2)/2016)
  • Practical knowledge of TCP/IP and networking configuration/troubleshooting
  • Knowledge of VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle) is a plus
  • Ability to quickly learn and explain technical information
  • Excellent time management skills
  • Ability to work in a fast-paced environment

Veeam offers:
  • Family Medical Insurance
  • Annual flexible spending allowance for health and well-being
  • Life insurance
  • Personal accident insurance
  • Employee Assistance Program
  • A comprehensive leave package, including parental leave
  • Meal Benefit Pass
  • Transportation Allowance
  • Monthly Daycare Allowance
  • Veeam Care Days – additional 24 hours for your volunteering activities
  • Professional training and education
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Veeam Software

Veeam Software is a global leader in data resilience, empowering businesses to control their data anytime, anywhere. Specializing in data backup, recovery, portability, security, and intelligence, Veeam protects over 550,000 customers worldwide. The company provides data-driven solutions to enhance service offerings and improve operational efficiency. Veeam delivers data management and analytics expertise, supporting strategic decision-making and continuous business process improvements.

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