Partner Success Manager (Account Manager) - Pro & Marketplace

Job Description

Thumbtack is seeking a Partner Success Manager to be the primary contact for Pro & Marketplace partners. The Partner Success Manager will be responsible for onboarding, implementation, and growth of partners. This role impacts marketplace expansion by establishing a framework that ensures partner business goals and needs are surpassed.Responsibilities:

• Serve as the primary point of contact for Pro and marketplace Partners.
• Own the renewal process for Supply Partners.
• Support the maintenance of our partnership program & ecosystem.
• Enable co-selling and co-marketing initiatives.
• Manage partner relationships by setting strategic goals, KPIs, and initiatives.
• Provide API and integration guidance with partners and internal stakeholders.
• Work cross-functionally with product, sales, success, and marketing teams.

Requirements:

• 5+ years of experience in partnerships, business development, customer success, sales or similar customer-facing roles.
• Experience managing a portfolio of accounts that met or exceeded quota or defined KPIs.
• Salesforce or similar CRM experience is required.
• Technology enthusiast, positively curious, and eager to build and learn.
• Proven ability to manage, utilize, and prioritize your time and efforts.

Thumbtack offers:

• Opportunity to work remotely.