Customer Service Representative (German-speaking)

Job Description

Via, a technology company transforming global transportation, is seeking a German-speaking Customer Service Representative. This remote role, based in Germany, involves working with the Operations team to build and operate on-demand services. The representative will receive comprehensive training in operations, technology management, and on-demand mobility, becoming part of a growing team in the mobility industry.Via offers state of the art hardware and the possibility of working for a company who has a strong mission of improving the quality of life for those who need it most. Via is an equal opportunity employer.What this role involves:

• Providing telephone and email support to ensure smooth daily operations.
• Working scheduled shifts, with bonuses for night shifts, Sundays, and holidays.
• Supporting drivers and passengers, addressing their questions and concerns.
• Ensuring customer satisfaction and resolving issues.
• Growing with tasks and responsibilities, with increased compensation opportunities.

Requirements:

• Fluent German (C2 or native) and English (C1 or C2) skills.
• Good communication skills with the ability to adapt tone to different contexts.
• Enjoyment in providing advice and support over the phone.
• Ability to remain calm in stressful situations and develop creative solutions.
• Eagerness to learn and deliver great service, even without prior call center experience.
• Passion for enabling accessibility to mobility and reducing carbon footprint.
• Technology-savvy and comfortable working with modern IT tools.

What Via offers:

• 100% remote work, based in Germany.
• 30 days of vacation per year.