Dealer Support Supervisor

Job Description

• Maintaining oversight of teams to ensure effective planning and review of service priorities.
• Recruiting and developing skilled individuals.
• Leading by example in promoting client centricity.
• Managing the efficient delivery of services, ensuring resource levels are matched to business and client requirements.
• Managing service delivery to ensure performance targets are met.
• Driving efficiencies and managing change programs.
• Supporting the review and development of process and service delivery.
• Maintaining oversight to ensure timely reviews and updates of Standard Work Procedures.
• Communicating effectively with the team, global peers, and internal stakeholders.

• High School Diploma / Degree or equivalent level of qualification
• Experience in managing people
• Experience of leading developing and motivating Client facing teams undertaking high volume transactional services
• The ability to remain calm and resilient when solving problems, facing challenges, and recovering from mistakes.
• Experience of managing high quality, responsive services within a service focused environment,
• Experience of identifying, implementing, and driving improvements in systems, processes, and practices to improve efficiency and enhance the Client/Customer experience.
• Good knowledge of MS applications.

• Opportunity to earn an annual bonus
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• Paid volunteering opportunities (5 days per year)