Team Lead, Collections

Job Description

Yext is seeking a Team Lead, Collections to manage the company’s customer collections. This role reports to the Manager, Billing and Collections based in the US. The Team Lead will lead collections efforts, ensuring timely collections and accurate reporting. This is a fully on-site position in Hyderabad, India.

Responsibilities:

• Work closely with Revenue Operations on complex customer collection issues.
• Manage the team to triage daily inbound collections inquiries.
• Work within cross-functional teams to resolve collections issues and implement process improvements.
• Analyze errors and trace them back to the root cause.
• Manage vendor relationships to optimize collections systems.
• Recommend and develop operating procedures and policies.
• Monitor team operations and systems for accurate cash application.
• Manage invoice discrepancy resolution.
• Lead cash forecasting and collection related analysis.
• Plan and implement quality assurance and Standard Operating Procedures.
• Identify opportunities to automate and leverage AI.
• Lead personnel development and ensure clear team communication.

Requirements:

• BA/BS degree in Accounting, Finance, or related field.
• 5+ years of experience in Billing and Collections or related accounting field.
• Proficient with MS Office tools, especially Microsoft Excel.
• Experience in finance/business process improvement initiatives.
• Proven ability to manage, develop, and motivate direct reports.
• Detail-oriented and process-driven with a proactive focus on efficiency and problem-solving.
• Ability to communicate and collaborate across teams.
• Experience with Zuora, Salesforce, or Netsuite.
• Prior experience working in an international business environment.

Yext offers:

• Performance-Based Compensation
• Comprehensive Leave Package
• Health & Wellness Offerings
• Relocation Benefits
• World-Class Office & Building Amenities