Accounts Receivable Team Lead

Accounts Receivable Team Lead in Manila, Philippines.

Financial Times

Job Description

The Financial Times (FT) is seeking an Accounts Receivable Team Lead to oversee the day-to-day operations of the team in Manila. The Accounts Receivable Team Lead will provide direct support to the manager, supervise staff activities, and ensure seamless coordination to meet business objectives. The role involves acting as a key liaison between the team and leadership to ensure performance expectations and operational targets are consistently achieved.Responsibilities:

Supervise direct reports as they administer assigned processes in accordance with the Service Level Agreements (SLA).
Plan and prepare specific tasks, contingency plans and work schedules of employees ensuring coverage in key tasks of the team.
Handle debt escalation of problematic debtor accounts, resolves escalated client complaints or queries and manages these to completion within turn-around time.
Conduct debt reviews with business stakeholders to discuss performance, problematic accounts, customer queries and to discuss/resolve outstanding issues related to each revenue streams
Review and generate Key Performance Indicators (KPI) reports and track team performance in accordance with the SLAs.
Facilitate month-end activities and ensure accurate and timely submission of reports.
Assist in the review, development and implementation of process improvements or amendments within key areas of Accounts services and collaborates with different functional teams as needed by the business.
Perform and participate in tasks and special projects that may be assigned from time to time and whenever needed.
Evaluate and discuss job performance with staff and trains or arrange training to be provided and address appropriate behavioural issues.

Requirements: